I contacted Select on 01/05/15 and informed them that I had not heard back from their vendor. They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they would look into it and then told the vendor said my 2 year old pump needed replacing and I needed to contact the vendor. I tried but had no response and I wasn't having any work done until I knew exactly what the problem was and the cost. Select said I could have my own vendor do the work, which I did. I applied for my $150 on 03/09/15 and sent back the requested paperwork. When I contacted Select today, they said they did not receive my signed release, so I emailed it to them to 2 different email addresses. I received an email stating my paperwork had been received and it would be 30 days. I responded with why I had to wait another 30 days and the response was they had not received my paperwork. Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. The fact remains that many are skeptical about the home warranty idea. It seems like something that simply is not necessary and it does not really help all that much. This attitude is quite common. A home warranty can help to cover the costs of repairs and replacements of major appliances in your home. If something breaks down, you will only have to pay a small deductible instead of the entire cost that you might have had to pay on your own. By paying an annual fee, you will be covered in the event of a number of problems.

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Select said I could have my own vendor do the work, which I did.